The Client:
Our client, an US based company with worldwide operations, is highly renowned for providing Enterprise Content Management (ECM) solutions. Our Client’s automated document capture, management and delivery heath care records solutions help:

• Streamline patient record access
• Reduce processing errors
• Make available medical records to doctors, patients and staff instantly

Why ennovate:
ennovate team of engineers visited the Client onsite and studied the existing Records management software and learnt about client’s requirements. They figured out the logistics for technically incorporating the features on the software to cater to client requirements and devised the below process model:

The Solution:

1. Document/ Record Search & Retrieval
Prior to this, search results for patient’s records yielded a lot of unwanted data owing to faint keyword matches. ennovate’ efforts helped streamline and target only desired results.

2. Workflow
This modification helped the doctors or administrator to simultaneously select a bunch of records and change their status to “processed”, “completed” etc. This had to be done separately for each document before.

3. Indexing
A lot of documents were created owing to repeated visits by same patient. In order to reduce the arduousness of having to refer multiple documents to track patient’s progress, ennovate team modified the code to have a single document track and update patient data on recurring visits.

4. Reporting

• Report Header customization helped label report windows according to customer requirements.
• Patient reports were modified to display information based on locale of the operating system.
• Patient records registered from locations with varying time zones were unable to be sorted accurately on the basis of time. This flaw was fixed.
  

5. Administrator Q/A

• For cases such as mother and child, both patient health records were to be made available on a single document for simultaneously tracking health progress. ennovate team helped merge two documents in order to enable this.
• Functions such as delete and print on multiple documents through simultaneous selection were introduced.
• Modifications on health record documents (such as deleted, modified) by administrator were to be tapped for transparency. This was enabled by introducing 4 new document status track features

• Study of Health Care management applications and its nuances within a week’s timeframe
• Study of existing Health Records management architecture and features
• Enormity and Volume of Medical records workflow and processes
• Setting up offshore development and maintenance environment and solving design, bug fix, testing and support issues with 24 hrs turnaround time